FAQ

What types of products do you offer?

We offer a wide range of pool equipment, including pumps, filters, cleaning tools, lighting, heating systems, and pool accessories. Our catalog is based on premium AstralPool products.

Do you provide installation services?

Yes, we offer optional installation services for certain products. You can add this service at checkout or contact us for custom installation quotes.

How can I place an order?

Browse our online catalog, add the products you need to your cart, and proceed to checkout. For assistance, feel free to reach out to our support team.

Do you deliver to my location?

We deliver across [your location or Europe]. Shipping options and costs are calculated during checkout based on your delivery address.

How long does shipping take?

Orders typically ship within 2–5 business days. Delivery times may vary depending on your location and chosen shipping method.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure online payment methods. For custom orders, we also support bank transfers.

Can I return a product if I’m not satisfied?

Yes, we have a 30-day return policy for unused and unopened products. Please read our full return policy [link to policy] for details.

Do you provide warranties on your products?

Yes, all products come with a manufacturer’s warranty. Warranty terms vary by product, and details are provided on each product page.

Can you help me choose the right pool equipment?

Absolutely! Our team is here to help. Contact us with your pool specifications, and we’ll recommend the best products for your needs.

Do you offer discounts for bulk purchases?

Yes, we provide special pricing for bulk orders. Contact our sales team for more information on discounts and quotes.